FAQs

  • What is Incendant? Incendant is company devoted to bridging the gap between what clinicians say and patients understand through the use of digital media and technology.
  • What is the Incendant Platform? Incendant’s web-based program is at incendant-engage.com. As a client, you will be able to access all of the platform’s patient engagement tools. You can use pre-defined video/email templates or modify them as you see fit. Templates can be branded with your organization’s logo, colors and contact information. These video/email templates can then be sent in pre-defined sets of automatically timed (Carepaths) or modified to your preference. As video/emails are received by patients, their level of engagement is reported as red, yellow or green. You can also review each patient’s activity including opens, clicks and views to guide further intervention.
  • What type of hardware is needed? The program runs on any hardware (PC’s, tablets and smartphones) that can access an internet browser. Patients can receive video messages on their smartphones or PC’s by email or SMS.
  • What topics are covered? Presently, the major diseases responsible for readmission penalties – AMI, CHF, COPD, Pneumonia and Joint Replacement – are covered with multiple videos about the conditions and treatments. Many common procedures – cardiac, respiratory, GI, Sleep and radiology – are also covered. Additionally, the majority of conditions seen in urgent cares and emergency departments can be addressed with our videos.
  • Are there other videos? Custom videos can also be produced.
  • Is an internet connection required to show the videos? No, the “Engage” portion of the platform can be configured on a device so that it can be shown independent of an internet connection.
  • What languages are included? The videos have audio in English and Spanish dubbed.  There is closed captioning in English and Spanish.  Additional languages can be added for an additional fee.
  • Is “branding” of the program possible? Yes, logos can be added and colors changed. Emails can be standardized, customized and/or personalized for your organization.
  • How is the content reviewed and validated? A team of practicing physicians and nurses develops the content.  This group reviews the content annually and updates it as needed.
  • What is the cost of 360° Engage? Access to the platform, for most facilities, starts at $1000/month
  • Is technical help available? Yes, by phone and email.